What this FAQ covers
This page covers product scope, customer access, request handling, data access, and legal boundaries. Detailed implementation topics stay in the guides.
FAQ
What does Cancevia do?
Cancevia gives Shopify merchants a clear EU withdrawal workflow: a storefront entry, no-account request form, customer confirmation email, merchant review inbox, and request records.
Do customers need a Shopify account?
No. Customers can submit a withdrawal request without signing in. That keeps the flow usable for guest orders and customers who cannot access an account.
Does Cancevia replace a returns app?
No. Cancevia focuses on withdrawal requests. Return apps may still handle labels, exchanges, warehouse steps, and refund operations.
What happens after a request is submitted?
Cancevia sends the customer confirmation, keeps the request in the merchant inbox, and adds Shopify order context where available so the team can review it in one place.
Is Cancevia legal advice?
No. Cancevia is a technical workflow tool. It helps merchants collect withdrawal requests, send confirmations, review order context, and keep records. Merchants remain responsible for legal wording, product exceptions, and final request handling.
Why does Cancevia request Shopify data access?
The app uses Shopify access to publish the storefront entry, collect request details, match orders where possible, show line-item context, send confirmations, apply language defaults, and keep request records.
Sources
Related guides
EU Withdrawal Button Guide
A practical guide to the Shopify EU withdrawal button workflow for 2026.
Withdrawal Checklist
Review your visible button, no-login form, confirmations, deadline checks, and records.
Shopify App Permissions and Data Access
Understand why Cancevia asks for order, customer, product, theme, navigation, and locale access.